We accept Visa, Mastercard, PayPal and other payment methods displayed at checkout. All prices on our UK store are shown in GBP and include UK VAT.

Check your inbox! You'll receive an order confirmation straight away, followed by another email with your tracking details once your order has been dispatched.
Orders placed before 11am AEST (Sydney time) are generally dispatched the same business day. During sale, promotional and peak periods, please allow an additional 1–3 business days for processing.

Sadly no! Once your order has been placed and imported into our system we have no ability to edit it or make any changes for you.

Our dispatch team is conscious of processing orders as quickly as possible. As a result we are unable to cancel it before shipping. Please take your time whilst processing your order. If you do require assistance with an error made with your order please contact hello@huddoco.com.

Adding an item to your online shopping cart does not reserve the item. If you do not wish to miss out please proceed with payment to secure your goodies.

We’ve made a conscious decision not to participate in seasonal sales like Black Friday or Boxing Day.

Rather than inflating prices only to discount them later, we choose to price our products honestly and consistently all year round. This approach supports ethical production, sustainable business practices, and ensures every customer receives the same value, no matter when they shop.

On occasion, we may run limited shipping or value-add promotions, but these are the exception, not the rule.

Our products are covered by a 5-year warranty from the day they were bought, when used under normal conditions and for the purpose intended. Try not to over stuff your HuddoCo bag (we've made it big enough to fit everything you need!).This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.In order to make a warranty claim, you need to have purchased your HuddoCo bag through our website or one of our authorised re-sellers, and you must provide proof of purchase.The HuddoCo warranty sits alongside applicable consumer protection law.

UK shipping starts from £5 for accessories, £12 for Mum Club Crossbody and Nappy Buddy orders, and £50 for Anywhere Backpack and Bundle orders.

All UK orders are shipped DDP (Delivered Duty Paid), so there are no surprise customs charges when your order arrives.

Please see our Shipping & Delivery page for full rates and delivery information.

UK orders are shipped with DHL Express. Estimated delivery is 5–8 business days from dispatch.

You'll receive tracking details as soon as your order is on its way.

No, DHL Express does not ship to PO Boxes. A full street address is required.

We ship to most countries. If shipping isn't available to your country, let us know and we can get you a quote.

Not necessarily. DHL Express offers flexible delivery options through On Demand Delivery. If you won't be home, you may be able to authorise your parcel to be left in a safe place, delivered to a neighbour, collected from a DHL Service Point or locker, or reschedule your delivery.
DHL will send you tracking and delivery updates so you can manage your delivery directly.

Absolutely. You'll receive an email with your DHL tracking details as soon as your order has been dispatched.

No – not a penny extra. All HuddoCo orders to the UK are shipped DDP (Delivered Duty Paid). UK VAT (20%) is already included in our displayed product prices, and any applicable import duties are taken care of by HuddoCo. There are no additional customs charges or courier handling fees to pay when your order arrives.

No. For orders shipped outside of Australia (excluding the UK) we do not collect any taxes of duties for the country the order is shipped too. A customs representative will call or email you prior to the parcels arrival to coordinate payment if required.

Please note - a refund for your order WILL NOT be available if you fail to pay incoming country duty or taxes.

We are certain that you will love your HuddoCo products, but if you need to return them for some reason we'll exchange or refund your purchase so long as it's returned to us within 30 days of ordering and still in its original unused condition (with any tags, dust bag etc).

For change of mind returns, you'll just need to cover the shipping charges.

If your item arrived with an issue or was incorrect (eeek - so sorry!), we will cover the cost of the shipping label.

Please see the returns page for how to return goods to us.

Here at HuddoCo we have rigorous quality processes that are completed on each order prior to shipping. If something has slipped through the cracks, we are so sorry! Please email hello@huddoco.com with your order details and an image of the fault and your order number we'll take care of it for you right away.

HuddoCo does not participate in traditional seasonal or calendar-based sales, including but not limited to Black Friday, Boxing Day, or End-of-Financial-Year promotions.

Our pricing reflects:

• Premium materials and construction.
• Ethical and responsible manufacturing.
• Fair wages throughout our supply chain.
• A commitment to creating products designed for long-term use.

We believe in transparent, consistent pricing for all customers.

From time to time, HuddoCo may offer limited promotions, bundles, or community-led initiatives, which are typically short-term and purpose-driven. These offers are not guaranteed and are not tied to major retail sales events.

We do not offer exchanges, store credits or refunds on FINAL SALE merchandise unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law.

Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty. If you believe you have received a faulty item please contact us immediately at hello@huddoco.com.

Unfortunately we are unable to extend our promotional offers beyond the specified start and finish times as advertised.

Pre-ordering an item secures your item on the spot. When stock is received to our Perth warehouse, orders will be dispatched to customers who have placed a pre-order before it is made available to the general public.

Items marked with Pre-Order will be dispatched from our Warehouse once the items become available. Please refer to the individual product details for more information.

Yes. Our normal returns policy will apply to pre-ordered items.